FAQ

๐Ÿ”’ Password Forgotten?

If you forget your password, click on ‘Forgot Your Password?’ under the password entry field. Then, answer the secret question you set when you signed up. You’ll get a message saying your password has changed and you can log in. You’ll also get a confirmation email.

๐Ÿ“ง Account Verification?

When you sign up, we’ll send a welcome email to the email address you provided. This email has a link to verify your account. Clicking this link ensures you’ll receive all our emails about new games and promotions.

๐ŸŽฎ Game Frozen?

If your game freezes, close the software using the Task Manager (for Windows) or Activity Monitor (for Mac). Press CTRL + ALT + DEL, open Task Manager, and end the task. Your game will be where you left off when you log back in.

๐Ÿšซ Login Error: ‘Player already connected’?

Make sure you logged out properly last time. Check the instant version of Bdmbet casino and click the logout button there.

๐Ÿšท Cashier Pop-up Blocker?

To turn off pop-up blockers, follow these steps:
– For Internet Explorer: Open Internet Explorer, go to Tools > Internet Options > Privacy tab, uncheck Block pop-ups, and click OK.
– For Google Chrome: Open Chrome, go to Settings > Show advanced settings > Privacy section > Content settings, choose Allow all sites to show pop-ups, and click OK. Restart your browser.

๐ŸŽ Claim Free Bonus?

To claim your bonus, go to the Cashier, then to the Bonuses Section. Enter the coupon code and click Submit. Your bonus is ready!

๐ŸŽฒ Bonus Playable Games?

You can usually play Slots and Scratch games with your bonus. Check our Bonus Policy for specifics, as the eligible games can vary by promotion.

๐Ÿ“‘ How do I track bonus wagering?

You can view your bonus wagering requirements in the Bonuses section of the Cashier. Keep in mind, wagering requirements can vary by promotion, so it’s a good idea to read our Bonus Policy to understand the details.

๐Ÿ’ณ Deposit Options Available?

When you’re ready to deposit real money, you’ll find it straightforward at Bdmbet casino. We support a variety of payment methods including credit/debit cards, Neteller, Skrill, and other e-payment options. The available methods for your location are listed in the Deposit section of the Cashier, and they vary by country.

๐Ÿ“„ Need to Send Documents for Withdrawal?

When you request your first withdrawal, we’ll need some documents to verify your account for security reasons. Please provide a utility bill (less than 6 months old), a copy of your credit card (hide the middle 8 digits), a valid ID (Passport/Driving License), and, if applicable, details of your E-Wallet. We usually verify documents within 12 hours, but contact us if you haven’t heard back within 48 hours.

โณ Withdrawal Processing Time?

Expect bank transfers to take up to 5 business days. For details on when funds will appear in your account, check the Withdraw section of the Cashier.

โš ๏ธ Error: Active Bonus During Withdrawal?

If you receive an error about an active bonus when trying to withdraw, check the Bonuses section of the Cashier to ensure all bonus requirements are met. Once completed, you can proceed with your withdrawal.

๐Ÿ›‘ Setting Play Limits?

At Bdmbet casino, you can set deposit limits and other restrictions to manage your gaming responsibly. These settings are available under personal settings in the cashier and the Account Limitations section. For more detailed information, visit our Responsible Gaming page.

๐Ÿ’ฐ Are There Any Fees?

Any fees related to transactions will be clearly displayed during the deposit or withdrawal process at Bdmbet casino.