DISPUTE SETTLEMENT GUIDELINES OF BDMBET.COM OPERATED BY TERDERSOFT B.V.

If users and the Company have disagreements, there are several paths to resolution the User might take:

1. RAISING ISSUES

Should you have concerns about our services, please reach out to our customer support at [email protected].

• You’re welcome to voice your concerns to our support staff by following contact procedures provided on our site.
• Customer complaints are first addressed by our helpdesk, and if unresolved, they escalate within our team hierarchy. Updates on the complaint’s progress will be communicated to you promptly.
• Should the internal resolution prove unsatisfactory, external authorities such as independent adjudicators, gaming regulators, or listed licensing entities on our site can be approached.
• In disputes, our server data and log records serve as the deciding factor. You acknowledge that in disagreements, our recorded results, as shown on your game screen and logged by our server, will stand as the final point of reference. You are in agreement that our documented outcomes are decisive in the adjudication of your online gaming participation.
• For discussions regarding disputes, we’ll use your account’s provided contact details to reach out.

Should these avenues be exhausted without resolution, reaching out to Curacao Interactive Licensing (CIL) at [email protected] is the next step.

2. LEGAL DISPUTE HANDLING

The legalities of our Terms and Conditions are subject to Curacao’s laws. All parties agree to submit any disputes, conflicts, or disagreements arising from or related to the Terms and Conditions, or any issues surrounding termination, breach, or validity, to the exclusive jurisdiction of Curacao.